FAQ’s
Choose your questions, if the problem is not resolved, please call 1-877-8006665
1 What is Kylintv?
2. What are equipped ?What are the requirements?
3. How to install KylinTV?
4. My home network and TV did not in the same room, how to install the KylinTV set-top box ?
5. How kind KyLinTV the quality and effectiveness?
6. Can connect several TV of KylinTV set-top box ?
7. I moved to the unicorn can also watch TV? »
8. What are the KyLinTV advantages?
9. How do I order KyLinTV ?
10. I want to see CCTV5?You will increase the CCTV channels?
11. If I want to suspend the contract during the service?
12. I need to sign a written contract?
13. After the end of the contract if I do not want to renew their contracts, I need you to provide the set-top boxes Forward?
14. Of our services and the Great Wall platform Dish NetWork What’s the difference between ?
15. I do not have specific experience the quality of how you like, you can choose from plans to upgrade to the plan?
16. How to pay KylinTV?
17.How to connect wireless of KyLinTV?
KyLinTV FAQ:
1. What is Kylintv (KyLinTV)
KylinTV (KyLinTV) technology beyond cable and satellite television network of its advanced technology through the Internet, high-quality TV programs sent to your TV. KyLinTV is currently the only Chinese in North America network television companies.
2. What are equipped?What are the requirements?
Just to have in your home broadband Internet (Cable or DSL), we will provide you with a unicorn television set-top boxes. Watching KyLinTV is no need to use personal computers. If you order on our site in your home network to be very stable and network speed over more than 800 K (gun URL: speakeasy.net / speedtest choose New York server).
3.How to install KylinTV?
KyLinTV is easy to install, simply use our free to your set-top boxes will be in your home TV and the Internet can connect. In case of the installation problems you can always call our customer service.
4. My home network and TV did not in the same room, How to install the KylinTV set-top box?
On our website ordering customers will receive all of a wireless high-definition set-top boxes, as long as there are in your home wireless router, simply Kirin television set-top boxes connected to the TV, open wireless capabilities. You can watch KyLinTV events.
5. How kind KyLinTV the quality and effectiveness?
As long as your net speed reached 800 K, HD DVD is to achieve clarity; watch the results with your Cable TV exactly the same.
6. can connect several KylinTV television set-top box
Because of the restrictions on network, one can only see one TV set-top boxes.
7. I moved to the unicorn can also watch TV? »
As long as you have high-speed Internet access at home, you can KyLinTV to the United States and Canada of any city, a direct connection can use immediately.
8. What are the advantages of KyLinTV »
A. programmes brilliant, rich and colorful. Is the only one to provide Chinese Christian television programs in North America Chinese television, the sole provider of real-time stock market in mainland China of the North American Chinese television.
B. called back to at least one day all the live television program. Since your appointment, overtime, vacation, the phone, and other reasons, missed the TV shows are always very sorry. Kirin for the TV, you’re not for this problem. Just Kirin TV remote control, you can call back to at least one day watching TV, some TV stations can be called back within 3 days of each show.
C. easy installation. As if you bought a phone like. Plug and play, plug in to watch. Do not have to install small ears, just Kirin television set-top boxes with your home TV, Internet facilities were connected, you can watch the program.
D. from the adverse weather. Set-top boxes on the room next to the TV, so windy, rain, snow will not affect viewing results.
E. easy to carry with you can Kirin television set-top boxes to tourism. In today’s world are not only around the hotel TV, but also high-speed Internet access. You simply connect the former two KyLinTV the set-top boxes, where you come to see where
9. How do I order KyLinTV ?
You can call our entire North American English service hotline (1-877-800-6665). You can also click on the “now” section on the site directly ordered ,3-about five working days you will receive a package, installed immediately after watching.
10. I want to see CCTV-5? You will increase the CCTV channels?
Due to the restrictions of broadcast rights, the Chinese television in North America are not channel CCTV-5. But in our local Taichung there are many programs in the sports program; KyLinTV There are now seven CCTV channels, the Chinese mainland will strive to increase the programme.
11. If I want to suspend the contract during the service ?
You can suspend our services 1-6 months, suspended for a month suspension period only $ 5.
12. I need to sign a written contract? »
Do not need.
13. After the end of the contract if I do not want to renew their contracts, I need you to provide the set-top boxes Forward?
We provide the set-top boxes free to you, but if you end off our services you need to return the set-top boxes
14. Of our services and the Great Wall platform Dish NetWork What’s the difference between?
A: conditions are not installed, the satellite television before the housing needs no obstructions or balcony of the South Apartment and the Manager agree that we need to install the network is based, mainly your home network or the Cable Network reached 1.5 M Dsl more than we can use Services;
B: We more on price advantage, as long as $ 16.99 per month (if paid in a month, 14.8; if we ordered the payment equivalent to $ 13.6 per month) will be able to see 19 selected mainland Hong Kong, Macao, the programme , A one-time activation fee and shipping a total of $ 14.95, while Great Wall platform normal price of $ 29.99 is required, even if we do not signing the accounts for 49.99;
C: Kirin contract only six months or one year, the Great Wall platform if it wants concessions to be executed 24-month contract.
15. I do not have specific experience the quality of how you like, you can choose from plans to upgrade to the plan? »
You can choose from planning to a free upgrade to the plan, but also provides other services free of charge and plan (Note: here is not free to upgrade or you plan to increase the charges)
16. How to pay KyLinTV »
KyLinTV automatically by credit card, you only need to set the pricing on delivery charges, only to receive Master or Visa.
17. how to connect KyLinTV wireless?
The new (yellow box) press on the remote control SETUP, old (silver) by pressing a remote control on the TAB into the system configuration.
Triangle will be moved to the left of the screen wireless network, press the remote control on the PLAY, set up a wireless network.
Your router on the SSID of a network to fill them.
Key in filling out your router on the set of keys (WEP encryption method can only be used)
Do not worry, the system configuration has a static IP settings. Figure options will be moved to the location, press PLAY will appear static setting will you set a static IP, subnet mask fill.
Gateway is generally fill out your router’s IP address.
Fill your DNS DNS the IP (usually can fill in your routing IP)
More questions, please contact 1-877-800-6665 or send e-mail to kylin@thekylintv.com.
